Amrita
ABSTRACT
The healthcare delivery system falls short of care that is safe, effective, efficient, patient centered, timely, and equitable. Over the last decade, health care institutions have borrowed performance improvement tools from manufacturing sector, including ‘Lean’, emphasized by Toyota, as well as ‘Six Sigma’, with its early roots at Motorola. By applying the set of principles, practices and methods represented by Lean and Six Sigma, better coordination, timeliness, efficiency and value of healthcare services can be achieved.